JOIN OUR TEAM – CUSTOMER SUCCESS SPECIALIST

WHO WE ARE

 

Over the past few years, PowerHub has become a leading software service provider in the renewable energy and infrastructure space. We’ve developed close relationships with a client base entrusting us to build and advance a platform tooled for the success of their managed assets.  We strive to simplify management of large, asset-based energy and infrastructure projects.  We achieve this by tracking, assigning, and reviewing projects’ ongoing obligations; automating a variety of workflows; providing customized and robust reporting; and presenting data for informed decision making. Based in Toronto, Canada, we’re helping drive complex projects worldwide.

 

Every employee at PowerHub cares about developing inventive software and delivering an exceptional customer experience.  We’re a collaborative, results-driven team composed of individuals who work together for the purpose of bringing innovation and value to our customers.

 

WHAT’S OUR PROJECT?

 

At PowerHub we’ve become deeply engaged in managing customer experiences as they relate to the platform and its successful management of their assets. To achieve this, we’ve fostered a collaborative culture among our Product, Sales and Marketing teams to drive value with a proactive approach to long-standing partnerships. Talented individuals for customer success are crucial given the dynamic nature of our business. Assets are managed by many teams and individuals, each with unique responsibilities. As these projects change hands—and they often do—companies face a loss of continuity and context, leading to gaps in projects’ data, history, issues, and documentation; not to mention potential buyers who struggle through due diligence when information is not readily available.

 

As a result, we endeavor to drive value of clients’ assets by eliminating inconsistency through a robust, centralized platform, accessible to stakeholders industry-wide. Whether it be from an office, a project site, or anywhere in between, we’ve made our clients’ assets available from anywhere.

 

 

 

THE OPPORTUNITY

 

At PowerHub we’ve built a talented, energetic and knowledgeable team, adept at meeting our clients’ needs. We’ve established a collaborative, open, creative environment and need your help to continue delivering rigorous and professional service to clients.  We’re looking for an inspired, motivated, Customer Success Specialist (“Specialist”) to join our team, reporting to our Director of Customer Success.

 

As a Specialist, you’re the face of PowerHub, interacting with your customers from the moment they have access to the platform. Specialists ensure successful and long-term adoption of our platform by developing the plan and guiding clients through all aspects of their experience via training and mentorship, support with on-boarding activities, eliciting customer feedback, and establishing overall best practices for customer relationship management.

 

The Customer Success Specialist;

 

 

ABOUT YOU

You are:

You have:

 

TO APPLY

 

Forward resumes to recruiting@powerhub.com only.  Please indicate CUSTOMER SUCCESS SPECIALIST in the subject line.